Coral Paradise Support

For help with purchases, progress or privacy, email info@iai.software with “Coral Paradise” in the subject.

A purchase is missing

Check the Apple or Google store confirmation. A pending purchase may still need payment confirmation or family approval.
Keep the game installed and connect to the internet. Open Shop → Purchase Help → Connect / Refresh to check deliveries already in progress. Wait for the refresh to finish. Do not buy the same item again to resolve a missing delivery.
For Calm Waters / Remove Ads, use Restore Purchases in Shop with the store account used for the original purchase. Consumable pearls and boosters that have already been used are not replenished by Restore.
If delivery is still missing or an error remains, contact us with your platform, app version/build, product name, approximate purchase time, store order/transaction reference and the message shown. Keep your existing save while we investigate.

You can browse Shop and play the campaign without a game account. Purchase services use a recoverable guest purchase identity; optional gaming sign-in is separate. Apple and Google purchases have separate ownership and recovery paths. Reinstalling, clearing app storage or changing accounts can complicate recovery.

Never send passwords, verification codes, full card details, receipt tokens or private keys. Remove unrelated personal information from screenshots.

Calm Waters and advertising

Calm Waters removes interstitial advertisements and lets you use Bonus Reef free-play without completing a rewarded ad. Other optional rewarded advertisements remain available. The launch uses child-directed, non-personalized advertising. Settings includes Ads & Privacy, with provider privacy options when available or required.

Refunds

For App Store purchases, use Apple's refund service. For Google Play, follow Google's refund guidance. We can also investigate missing delivery or an incorrect balance. Applicable consumer rights are unaffected.

After a verified refund, the game removes the refunded pearl quantity from your combined pearl balance, never below zero, and removes the remaining purchased boosters associated with a refunded bundle, limited to the quantities still held. A refunded permanent purchase is revoked. Spent pearls do not create a debt or block further play. The game checks outstanding refunds when it reconnects.

Progress and cloud saves

Progress and inventory are saved on your device. Optional Google Play Games or Apple iCloud saving can keep a separate platform copy. Check the status of a cloud save before reinstalling or clearing storage, and use the same platform account when recovering that save. Turning cloud saving off stops synchronization; it does not by itself delete an existing cloud copy.

For missing progress, tell us the affected stage, approximate time, device/platform, app version and whether platform cloud saving was enabled. Avoid deleting local data during an investigation. Company-hosted progress backup is not enabled for this launch.

Parents and guardians

Parents can contact us about a child's privacy, progress or purchases. Describe the platform and problem without sending a child's full name or date of birth. We may request proportionate proof of authority and ownership. Store family controls can help manage purchases.

The optional Age & Permissions screen uses available platform signals. Sharing an age range is not a requirement for checkout; applicable platform restrictions and family approval can still affect access. Purchase permission does not authorize unrelated processing. Company backup, receipt emails and company gameplay analytics are disabled for this launch; advertising is enabled.

Privacy and deletion

To request deletion, follow the steps on the deletion page. You can also reach it from the game under Settings → Privacy & permissions → Privacy & data → Request Data Deletion. For access or correction, email info@iai.software with “Coral Paradise privacy request”. See the deletion page and Privacy Policy for scope and retention limits. Deleting data does not automatically refund a store purchase or delete an Apple or Google account.

Bug reports

Include the device model, operating-system version, app version/build, steps leading to the problem and an optional screenshot with unrelated personal information removed.